Frequently Asked Questions About Our Fuel Delivery & Services

If you have questions about heating oil delivery in Westchester, Putnam or Bronx, how automatic delivery works, or what to do if you run out of fuel, you'll find the answers here. This heating oil delivery FAQ Westchester page covers the questions we hear most often — from first-time customers setting up service to longtime clients making changes mid-season.

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Heating Oil Delivery

How does automatic oil delivery work?

With automatic delivery, we track your oil consumption alongside local weather data — a method called weather-conditioned scheduling — and schedule your delivery before your tank runs low. You don't watch the gauge or call to reorder. We calculate your home's heating degree days, factor in your tank size and historical usage, and route a truck to your property on a schedule that keeps you supplied through the season.

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For propane most of our tanks have an Anova fuel level sensor that tells us how much fuel you have left. We get an alert when the level is low and come out to refill it.

How often will I receive a delivery?

It depends on your home's size, insulation, how cold the winter runs, and your tank capacity. Most customers in Westchester receive deliveries every four to six weeks during the heating season. Weather-conditioned scheduling adjusts that window automatically — if we hit a brutal cold stretch, deliveries come sooner.

What is #2 fuel oil?

Number 2 fuel oil — also called #2 heating oil or home heating oil — is the standard distillate fuel used in most residential oil-burning systems in the Northeast. It's chemically similar to diesel but sold specifically for heating equipment. We source #2 heating oil directly through our wholesale fuel terminal, which gives us stable supply even during peak demand.

What tank sizes do you service?

We deliver to customers with all tank sizes. Most of our Westchester customers have tank sizes between 24 and 500 gallons. We also service larger tanks for homes with higher usage or commercial accounts. If you're unsure about your tank or need an assessment before starting service, we're happy to take a look.

Can I switch to automatic delivery in the middle of the heating season?

Yes. You don't have to wait until fall to switch. We'll note your current tank level, factor in the remaining weeks of the heating season, and slot you into our delivery rotation. It's a straightforward change — just call us and we'll set it up.

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What is B20 biofuel and should I consider it?

B20 biofuel is a blend of 80% ultra-low-sulfur heating oil and 20% biodiesel derived from renewable sources such as soybean oil or recycled cooking oil. It burns cleaner than standard heating oil, produces fewer emissions, and is compatible with existing oil burners without modification. Many homeowners choose B20 as a lower-carbon alternative that still delivers reliable performance through a Westchester winter. New York mandates usage of at least 10% of biodiesel in the mix and 20% by 2030. NYS offers a 20 cents/gallon tax credit for B20 biofuel heating oil usage. Our average customer save $200/year by filling out IT-241 Clean Heating Fuel form when filing taxes.

What is weather-conditioned scheduling, exactly?

It means we use heating degree day data — a measure of how cold it's been relative to a baseline temperature — along with your consumption history to predict when your tank will need a refill. Rather than running a fixed calendar schedule, deliveries flex with actual weather conditions. Cold snaps trigger earlier deliveries; mild spells extend the window. You get fuel when you need it, not just when the calendar says so.

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